Refund policy

Return Policy

Every piece I sell is handmade by me, often in small batches or made to order. Because of the time and materials that go into each item, I'm not able to offer cash refunds but I want you to love what you buy, so here's how I handle exchanges and returns.

Exchanges & Store Credit

I accept exchanges or store credit within 14 days of delivery, as long as:

- The item is unworn, unwashed, and unaltered
- Original tags are still attached
- The item is not marked as Final Sale (see below)

To start an exchange or request store credit, email me at shopcharmschoolny@gmail.com within 14 days of delivery with your order number and reason for return. Once I receive the item back and confirm it's in original condition, I'll send your exchange or issue a store credit code.

Return shipping is the customer's responsibility, unless the return is due to my error (see Damages & Mistakes below).

Final Sale Items

The following are final sale and not eligible for exchange or credit:

- Made-to-order or custom-sized pieces
- Items marked "Sale" or "Final Sale" at checkout

Damages & Mistakes

If your item arrives damaged, defective, or isn't what you ordered, please contact me within 3 days of delivery with photos of the issue. I'll make it right with your choice of a replacement, repair, or full refund.

How to Start a Return

1. Email shopcharmschoolny@gmail.com with your order number and what you'd like (exchange or store credit)
2. I'll confirm and send return instructions
3. Ship the item back within 7 days of my reply
4. Once received and inspected, I'll process your exchange or credit within 3-5 business days

Questions before you buy? Reach out anytime at charmschoolny@gmail.com, I'm happy to help with sizing or fit so you get it right the first time!